We service and ship anywhere in the United States, Canada, and most international destinations
Yes, we offer rush services for an additional fee. Please contact our customer service team for details and availability.
4. What if there’s an issue with my order?
We stand behind the quality of our work. If there is an issue with your order, please contact our customer service team for assistance within 2 weeks of receiving your order.
5. How do I contact your customer service team?
You can contact our customer service team by phone or email
(650) 631-0300
info@bobkatprinting.com
6. What is your turnaround time?
We offer same day and next day turnaround depending on job complexity and quantities.
7. Do you source apparel and products?
Yes we do. We offer a wide range of apparel and promotional products from a select group of trusted and high-quality manufacturers and can be your one-stop source for all your branding needs.
8. How long does the printing process typically take?
The turnaround time for your project will depend on several factors, such as the complexity of the design, the quantity of the order, and your chosen finishing options. However, we strive to deliver high-quality printing quickly and efficiently.
9. Do you check over files before printing?
We understand the importance of accuracy and quality. Our pre-press team carefully reviews each file to ensure it meets our print specifications. This includes checking for color profiles, resolution, and overall print readiness.
We may contact you if we find any issues with your file to prevent errors and delays in the printing process.
We supply PDFs for online approval or printed sample proofs when necessary.
10. What if I need help with preparing my artwork for printing?
Our team is happy to provide guidance on file formats, resolution requirements, and bleed areas. We want to ensure your final printed product looks its best!
11. How do I get a quote?
You can get a quote using our online quote form or by contacting us via phone or email for a custom quote.
12. What payment methods do you accept?
We accept all major credit cards and offer secure online payment processing. We also accept checks and offer terms.
13. Do you offer shipping?
Yes, we offer a variety of shipping options to meet your needs and budget. You can choose from standard or expedited shipping during checkout.
14. Where do you ship to?
We ship throughout the US, Canada, and most international destinations.
